BUUMBA CHIMBULU writes
ABSA Bank Zambia PLC has been named the 2020 Best Retail Bank in Zambia by the acclaimed International Business Magazine.
The International Business Magazine awards were established to showcase the best-in-class achievements of budding industrial talent, global leaders and corporates across varied industries related to the international business and finance arena.
This award comes on the back of Absa Bank Zambia PLC introducing additional new services such as the Vertical Debit and Credit Cards, the NovoFX App that allows customers to make multiple currency payments as well as the Absa Bot, a virtual assistant available 24/7 via WhatsApp and on the website.
Commenting on the award, Absa Bank Zambia PLC Managing Director, Mizinga Melu said, the award demonstrated the commitment by her institution to offer customers superior banking and innovative solutions.
Ms Melu said the Bank was striving to find new and innovative ways to adapt retail banking offering in the midst of the current global pandemic.
“We are excited to receive this award which recognises our commitment to bring our customers’ possibilities to life by providing exceptional banking products and services to meet their needs.
“I would like to sincerely thank our customers and stakeholders for their continued support that inspires us to change the way we do business, in order for us to offer them convenient and global banking products and services,” she said.
Absa Bank Zambia PLC Retail Banking Director, Harton Maliki, said the strategic focus had been on developing and providing innovative solutions that were in line with global banking trends and offer customers’ convenient banking.
Mr Maliki said the retail business had continued to evolve and that the Bank was constantly identifying new convenient ways to meet customers’ changing banking needs.
“Through strategic partnerships with MNOs to provide services to the unbanked through the mobile money capability as well as providing financial support to customers during this challenging through our Covid-19 relief repayment programme makes us well positioned to be the Retail bank of choice in the market,” he said.
